Shipping and delivery

Shipping and delivery

RoboCleaners should deliver it to you within 30 days – unless you specifically agreed on a different delivery time.

Delivery costs
You must always be clearly informed of the total price for your purchase, including delivery and other related costs.

Different prices for delivering items to foreign countries can be justified.

You can simulate shipping costs as follows:

You must give your explicit consent to any additional costs, for example if RoboCleaners wishes to offer you express delivery, or gift wrapping.

Damaged goods
RoboCleaners is responsible for any damage to the goods from the time of dispatch until you receive them.

If an item you bought turns out to be faulty or doesn't look or work as advertised you are entitled to ask for it to be repaired, replaced or, where neither is possible, a refund. Find out more on guarantees.

Missing delivery

If you don't receive the goods within 30 days, or within the mutually agreed period, you must remind RoboCleaners giving an additional, reasonable time limit to deliver. For example, if the trader has informed you that delivery is delayed by a week because of problems with his suppliers you should consider giving him an extra week.

If RoboCleaners still does not deliver within the extended deadline you're entitled to terminate the contract and be reimbursed as soon as possible.